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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A pop-up menu will show up. It contains elaborate information about all the operations that you can perform on the page in question. Each popup shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast range of tutorial videos describing how to work with our hosting Control Panel. They're designed for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can quickly become familiar with our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you need, have a gaze at our extensive Frequently Asked Questions database, which contains questions asked by actual customers and offers real solutions. We constantly update our FAQ section with new articles so as to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, we have a fantastic team of customer service technicians available 24/7 and eager to assist you with any query. Each support ticket you open will be replied to in less than one hour (the average support ticket response time being approximately twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 329806

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com